We are currently experiencing slight delivery delays due to congestion in the delivery network and extra COVID-19 precautions being taken at our warehouse. Please allow an additional 1-2 days for delivery on top of the displayed delivery timeframes.
Please Enjoy free standard delivery for all online purchases over $75
Click & Collect
Collect your online purchase at your local Jeanswest store, free of charge.
Within 24 Hours
Jeanswest will happily accept returns within 21 days if proof of purchase is provided. Products must be returned unworn and with original tags attached. Customers are responsible for return postage costs. We do not accept change of mind returns on sale items, however you are able to exchange sale items for a different size in one of our retail stores. Your rights regarding faulty products are protected by the New Zealand Consumer Law. For further information on our returns policy please click here.
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new tracking details. There will not be any additional shipping charges applied to split orders. If we are unable to fulfil part of your order this will be refunded back to the purchasing payment method within 5 days.
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