Possible Delivery Delays

Due to increased order volumes at our warehouse, we are advising that there may be shipping delays of 1 - 2 days. Should you have any questions, please email our friendly customer support team -

Please note, as our orders ship from our Australian Warehouse, there may be unforeseen customs delays when your order arrives in NZ that are out of our control. Simply email our friendly Customer service team at if you have any questions.

  • Standard Delivery

    Please enjoy free standard delivery for all online purchases over $75


    7-10 days

  • Click & Collect

    Collect your online purchase at your local Jeanswest store, free of charge.


    Within 24 Hours

Jeanswest orders are delivered by Australia Post. To track your order please visit the Australia Post tracking page here and reference your tracking number which will be available on your email.

Jeanswest assigns a tracking number to every order, however this will only be updated once scanned by Australia Post, this can occur up to 24 hours after dispatch. If after 24 hours the tracking number does not update, please email us at

A signature may be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, and a safe spot for the parcel is available, Australia Post will leave the parcel there so it is ready and waiting for you. Alternatively the parcel may be delivered to your local post office for pick up.

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new tracking details. There will not be any additional shipping charges applied to split orders. If we are unable to fulfil part of your order this will be refunded back to the purchasing payment method within 5 days.